Exceptional staff - could not have been more helpful when the computer systems were down. Calm and, even when it was busy at Reception, were courteous, measured and solved the problem rather than adding to them. It was all much appreciated.

NA

Terrible Experience

In general: We stayed here in June. Service was poor to say the least from check-in to check-out. Room was ok but location is sketchy and room had a mildew smell and was musty. They 'offer' laundry in the basement. It is scary at night to be there late at night. And none of the dryers worked so it took hours to do laundry. Literally had to stay up ALL night to finish laundry and almost missed flight. Finally after 4th complaint to front desk at 3am the young man offered to dry my laundry in hotel's dryer. Location and surroundings: Sketchy area felt unsafe walking around. Service: Unfriendly front desk agents. I was made to feel like I was 2nd class citizen. Talked down to and just unprofessional. For the amount of money the room was, I was very disappointed in the arrogance of the staff. Manager was requested but never responded. Room: Moldy musty room. Useful tips: Would love to speak with someone. Please call me 1-863-662-9393 but since I couldn't speak to someone while there I doubt anyone will contact me now.